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Return & Refund Policies
- The return and refund policy is valid for 14 days from the date of delivery. After 14 days, a full refund or exchange is not available.
- Items must be unused, in the same condition as received, and in their original packaging. A valid reason for the return is required. Returns due to simply changing your mind are not accepted.
- All return requests and order-related claims must be submitted using the original email address used at checkout.
- Shipping and delivery charges are non-refundable.
- Customers are responsible for selecting the correct size. Incorrect size selection does not qualify for a refund, although an exchange may be available with applicable charges.
- A receipt or proof of purchase is required for returns.
- Items showing obvious signs of use, items not in their original condition or missing parts, and items returned after 14 days may qualify only for a partial refund, where applicable.
- Approved refunds are issued to the original payment method within a few business days, depending on the bank or card provider.
- Sale items are non-refundable.
- Custom orders are not eligible for return or refund, including personalized designs and garments made using customer-provided measurements or non-standard sizing.
- Exchanges are available for defective or damaged items. Size-related exchanges may involve additional charges.
- Customers are responsible for return shipping costs. Returns are processed only after the item has been received and inspected.
- To initiate a return, customers must contact sales@usajacketstore.com for return instructions, including the return address and shipping label if applicable.
Order Cancellation Policy
- Orders can be cancelled within 24 hours of placing the order.
- Cancellations after 24 hours are subject to a 20% deduction from the total amount paid.
- If an order has entered processing or production, a 30–40% deduction may apply depending on the production stage.
- No cancellation is permitted after 5 days of order confirmation.
- Once an order has been shipped, cancellation requests will not be accepted.
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